Lucas Terms of Service
Lucas Terms Of Service
Lucas Consumer App Terms of Service and End User License Agreement
Effective Date: September 14, 2026
These Terms of Service and End User License Agreement are a legally binding agreement between you and Detailr Corp., a Delaware corporation ("Detailr," "we," "us," or "our"), concerning the Lucas consumer mobile application and the related websites, software, systems, content, notifications, and services that link to these Terms (collectively, the "Service").
Important Notices
LUCAS IS NOT 911, AN EMERGENCY DISPATCH SERVICE, A LAW ENFORCEMENT AGENCY, OR A SUBSTITUTE FOR OFFICIAL EMERGENCY WARNINGS. IF YOU OR SOMEONE ELSE MAY BE IN IMMEDIATE DANGER, A CRIME IS IN PROGRESS, OR POLICE, FIRE, OR MEDICAL ASSISTANCE IS NEEDED URGENTLY, CALL 911 OR THE APPROPRIATE LOCAL EMERGENCY NUMBER. DO NOT WAIT FOR A LUCAS ALERT, A RESPONSE TO A TIP, OR ANY OTHER COMMUNICATION THROUGH THE SERVICE.
ALERTS AND OTHER INFORMATION MAY BE DELAYED, INCOMPLETE, INACCURATE, UNAVAILABLE, OR NEVER DELIVERED. A POLICE DEPARTMENT MAY NOT REVIEW OR RESPOND TO A TIP. DO NOT RELY ON LUCAS AS YOUR ONLY SOURCE OF PUBLIC SAFETY INFORMATION.
YOUR PROFILE-VISIBILITY CHOICE DOES NOT MAKE YOU ANONYMOUS. DETAILR RETAINS ACCOUNT, DEVICE, CONTENT, USAGE, AND LOCATION INFORMATION AS DESCRIBED IN THE LUCAS PRIVACY POLICY. INFORMATION THAT IS ORDINARILY HIDDEN FROM A PARTICIPATING AGENCY MAY STILL BE PRESERVED OR DISCLOSED WHEN YOU DIRECT US TO DO SO, WHEN REQUIRED OR PERMITTED BY LAW, OR WHEN WE IN GOOD FAITH BELIEVE DISCLOSURE IS NECESSARY TO ADDRESS AN EMERGENCY INVOLVING DANGER OF DEATH OR SERIOUS PHYSICAL INJURY. WHERE PERMITTED BY LAW, THAT DISCLOSURE MAY OCCUR WITHOUT NOTICE TO YOU.
SECTION 23 CONTAINS A BINDING ARBITRATION AGREEMENT, A CLASS-ACTION WAIVER, AND A JURY-TRIAL WAIVER. UNLESS YOU TIMELY OPT OUT, MOST DISPUTES BETWEEN YOU AND DETAILR MUST BE RESOLVED THROUGH INDIVIDUAL ARBITRATION AND NOT IN COURT.
By selecting "I Agree," creating an account, or otherwise using the Service after these Terms are presented to you, you acknowledge that you have read and agree to these Terms. If you do not agree, do not create an account or use the Service.
1. Scope of These Terms
These Terms govern your personal use of the Service as a member of the public. A law enforcement agency, public safety organization, government employee acting in an official capacity, or other organization may be subject to a separate written agreement with Detailr. If you use a consumer account, these Terms apply to that use even if you are employed by a government agency.
The Lucas Privacy Policy describes how Detailr collects, uses, retains, and discloses personal information. It will be made available in the Service and on our website. These Terms provide contractual rules for using the Service; they do not replace any separate notice, authorization, or consent that applicable law or an app platform requires us to obtain.
Additional terms may apply to a particular feature, promotion, or paid offering. We will present any material additional terms before they apply. If additional terms conflict with these Terms, the additional terms control only for the feature to which they relate.
2. Eligibility and United States Use
You may use the Service only if you are at least 18 years old, have reached the age of legal majority where you live, and are legally capable of entering a binding contract. The Service is not directed to children, and no person under 18 may create or use a Lucas account.
The Service is intended for use within the United States. You may not use the Service if you are barred from doing so under applicable law, including United States export-control or sanctions laws. You represent that you are not located in a country subject to a comprehensive United States government embargo, are not located in a country designated by the United States government as supporting terrorism, and are not listed on a United States government list of prohibited or restricted parties.
3. What Lucas Provides
The Service may allow you to:
create and maintain a personal account;
search for and follow police departments that use or publish through the Service (each, a "Participating Agency");
view public safety posts, incidents, cases, notices, or alerts published by Participating Agencies (collectively, "Agency Alerts");
receive push notifications or other communications about Agency Alerts;
submit information, observations, files, or other content relating to an Agency Alert; and
submit a tip that is not connected to a particular Agency Alert and direct it to a selected Participating Agency.
Features may differ by agency, device, operating system, location, account, and time. We may add, change, limit, suspend, or discontinue features as described in these Terms.
Detailr provides the technology platform. Detailr is not a police department, law enforcement agency, public safety answering point, emergency communications center, or emergency service provider. Detailr does not dispatch first responders, investigate crimes, make arrests, determine probable cause, provide legal advice, or control a Participating Agency's decisions.
4. Participating Agencies
A Participating Agency is independent from Detailr and is not our employee, agent, partner, or representative. Each Participating Agency is responsible for the Agency Alerts it publishes, the people it authorizes to use its agency account, its handling and sharing of tips, its decisions about whether and how to respond, and its compliance with laws, retention schedules, evidentiary rules, public-records requirements, and its own policies.
The ability to submit reports of alleged criminal activity will be enabled only for agencies or geographic areas in which the relevant law enforcement participation is active. A department may appear in search results or publish information without offering every Lucas feature. Following a department does not guarantee that the department will publish alerts, receive tips, monitor Lucas continuously, or respond to you.
The presence of a Participating Agency in the Service does not mean that Detailr directs, controls, warrants, or endorses the agency's conduct. Except for operating the Service and administering our agreements, Detailr is not responsible for an agency's acts, omissions, policies, personnel, communications, investigations, disclosures, or use of information.
5. Account Registration and Security
To create an account, you must provide a display name, valid email address, current mobile telephone number, and authentication credential, together with any other information clearly identified as required. You agree to provide information that is true, accurate, current, and complete and to update it promptly when it changes.
Your display name may be a name by which you are commonly known, but it must not be deceptive, impersonate another person or agency, falsely imply government authority, or infringe another person's rights. You may not create an account for another person without lawful authority or maintain multiple accounts to evade a restriction, suspension, or enforcement action.
You are responsible for safeguarding your password, device, email account, telephone number, and other credentials used to access Lucas. You may not sell, transfer, share, or allow another person to use your account. You are responsible for activity under your account to the extent caused by your conduct or failure to use reasonable care. Notify us promptly at support@detailrcorp.com if you believe your account or device has been compromised. We may require email, telephone, device, or other reasonable verification and may temporarily restrict access while investigating suspected compromise.
Your password is for authentication. We do not intentionally display your password to Participating Agencies, and nothing in these Terms authorizes a Participating Agency to obtain your password from Detailr.
6. Profile Visibility Is Not Anonymity
Lucas may offer a setting that limits the account information displayed to a Participating Agency during ordinary use (the "Limited-Visibility Setting"). The setting operates as follows, subject to the interface and disclosures presented when you use it:
If you do not enable the Limited-Visibility Setting, authorized personnel at a Participating Agency with access to the relevant account or interaction may be able to view your display name, email address, and telephone number.
If you enable the Limited-Visibility Setting, the ordinary agency interface will generally display your display name while withholding your email address and telephone number from routine agency access.
The Limited-Visibility Setting is a visibility preference, not a promise of anonymity, confidentiality, secrecy, privilege, or immunity. It does not:
prevent Detailr and its service providers from collecting, accessing, using, or retaining information to operate, secure, support, and improve the Service as described in the Lucas Privacy Policy;
hide the text, media, location, time, or other information you intentionally include with a tip;
prevent the disclosure of a location you choose to attach by selecting a current-location feature;
prevent preservation or disclosure under Section 10;
retract or delete information previously disclosed;
control records held by a Participating Agency or another recipient; or
prevent an agency from identifying you through the substance or metadata of a tip, its own records, information from another source, or lawful legal process.
Do not state or imply to anyone that a Lucas tip is anonymous unless Lucas expressly describes a separate feature as anonymous in a written notice specific to that feature.
7. Location Services and Background Activity
Some Lucas features use device location. If you grant location permission, the Service may collect precise or approximate location from your device while the App is open and, if you grant background or "Always" access, periodically or continuously while the App is not open. Collection frequency and accuracy may vary because of your device, operating-system controls, connectivity, battery settings, and how you use the Service. The App may use background app refresh, background processing, push-notification services, and similar device capabilities to support these functions.
Subject to the Lucas Privacy Policy, applicable law, and any consent required at the time of collection, location may be used to:
identify Agency Alerts relevant to where your device is or was located;
determine whether a device is within a geographic notification area;
let you find or follow nearby Participating Agencies;
attach a location to a tip when you select a current-location option;
route, contextualize, assess, or respond to safety-related information;
prevent fraud, spam, misuse, or threats and protect the security and integrity of the Service;
diagnose performance, improve features, conduct analysis, and develop location-based functionality; and
carry out other compatible purposes disclosed in the Lucas Privacy Policy or at the point of collection.
Location information may be stored and may be disclosed as described in Sections 9 and 10. Enabling the Limited-Visibility Setting does not disable location collection and does not prevent a disclosure permitted under Section 10.
You control operating-system location permission and may change it in device settings. If you decline or revoke permission, location-dependent features may be unavailable, less relevant, or less accurate. Where available, you may manually select an agency, address, or location instead. A system permission is not a guarantee that Lucas will receive, store, update, or transmit location at any particular time.
Location data may be inaccurate, stale, incomplete, or unavailable. Lucas location features are not designed or warranted for emergency dispatch, navigation in hazardous conditions, real-time tracking, or any use in which an error or delay could lead to death, personal injury, detention, property damage, or environmental harm.
8. Agency Alerts and Notifications
When you follow a Participating Agency, you may be able to see its Agency Alerts in the App. If you enable push notifications or another communication channel, Lucas may attempt to send notices to your device. You may unfollow an agency or change eligible notification settings, but certain account, security, legal, or service messages may still be sent where permitted by law.
Agency Alerts can concern developing, dangerous, or uncertain events. They may be preliminary, incomplete, inaccurate, misleading, delayed, duplicated, modified, canceled, or outdated. An alert may omit facts, identify a person who has not been charged or convicted, or change as an agency obtains new information. Detailr does not independently investigate or guarantee Agency Alerts and has no duty to correct an agency's content, although we may transmit updates supplied through the Service.
Notification delivery depends on systems outside Detailr's control, including the Participating Agency, your device and settings, Apple or another platform, internet and cellular networks, notification providers, and third-party infrastructure. Notifications may arrive late, out of order, or not at all. Following an agency or entering a geographic area does not guarantee that you will receive every applicable alert.
Use reasonable judgment, verify important information through official sources when possible, and obey instructions issued through official emergency channels. Do not travel toward an incident, remain in a dangerous area, approach a person identified in an alert, interfere with first responders, conduct your own investigation, or take a photo, video, or other action that puts you or anyone else at risk.
9. Tips and Information Sent to Agencies
You may submit a tip connected to an Agency Alert or a standalone tip directed to a Participating Agency. A tip may include text, a display name, account and device metadata, timestamps, location, photographs, video, audio, documents, or other information that the feature permits (collectively, "Tip Content"). The Participating Agency you select is an intended recipient of the Tip Content.
When you choose "use current location" or a similar option for a tip, you direct and authorize Detailr to transmit the location associated with that submission to the selected Participating Agency. Depending on the Service's configuration and your Limited-Visibility Setting, the agency may also receive the account information described in Section 6. We may present additional disclosure choices before transmission.
You direct and authorize the selected Participating Agency to receive, review, retain, copy, analyze, combine with other records, and use the Tip Content for lawful public-safety, administrative, investigative, evidentiary, training, and related official purposes. You also understand and agree that the receiving agency may disclose or forward Tip Content and related information to other law enforcement or government agencies, prosecutors, courts, emergency responders, service providers, or other persons when the agency considers it appropriate and lawful. Detailr does not control those recipients or their later use, retention, disclosure, or security practices.
A tip is not a 911 call and does not create a request for emergency dispatch. Detailr and Participating Agencies do not promise that a tip will be read, preserved, delivered, acknowledged, investigated, acted upon, or answered within any period or at all. A tip does not create a confidential-informant relationship, fiduciary relationship, attorney-client privilege, law-enforcement privilege, witness-protection obligation, entitlement to a reward, immunity from prosecution, or protection from subpoena, discovery, disclosure, or use as evidence.
Once Tip Content is transmitted, it may become an agency or investigative record, may be retained under law or agency policy, may be used in an investigation or proceeding, and may be subject to court process, discovery obligations, or public-records laws. Deleting your Lucas account or asking Detailr to delete data does not retract a tip or require a Participating Agency or other recipient to delete its copy. Do not submit information you are not prepared to provide to the selected Participating Agency and to have handled under applicable law.
If you select the wrong agency, a tip concerns another jurisdiction, or we reasonably believe that forwarding is necessary to deliver the tip or address a serious safety issue, Detailr or the receiving agency may route or disclose the tip to another appropriate agency or emergency recipient as permitted by law. Neither Detailr nor an agency is obligated to do so.
You must submit only information that you believe in good faith to be truthful and materially accurate. Clearly distinguish what you personally observed from assumptions, rumors, estimates, or statements made by someone else. If you later learn that material information was incorrect, use an available update feature or contact the receiving agency promptly. Do not use Lucas to make a knowingly false allegation, fabricate evidence, misidentify a person, retaliate, harass, "swat," or send an emergency hoax.
10. Safety, Legal Process, and Disclosure Without Notice
To operate Lucas and protect users and the public, Detailr may access, review, preserve, use, and disclose account information, contact information, Tip Content, Agency Alerts, communications, device and usage records, and location information, including information ordinarily hidden by the Limited-Visibility Setting, in the following circumstances and to the extent permitted or required by applicable law:
at your direction or with your consent, including to deliver a tip to an intended recipient;
to Participating Agencies, other law enforcement or government agencies, prosecutors, courts, emergency responders, and safety personnel as reasonably necessary to provide the Service or route information;
to comply with a warrant, court order, subpoena, preservation request, reporting duty, or other valid legal or regulatory process;
when we in good faith believe an emergency involving danger of death or serious physical injury to any person requires disclosure without delay of information relating to the emergency;
to assess, prevent, investigate, or respond to credible threats, missing or endangered persons, child exploitation, fraud, security incidents, technical abuse, unlawful activity, or violations of these Terms;
to protect the rights, property, security, or safety of Detailr, the Service, Participating Agencies, users, or the public;
to the National Center for Missing and Exploited Children and law enforcement when reporting is required or permitted by law; and
to service providers and professional advisers that assist with these purposes, subject to appropriate obligations and the Lucas Privacy Policy.
We may preserve information before receiving formal legal process when permitted by law and may reasonably rely on facially valid legal process or good-faith emergency representations made by an authorized official. We do not intentionally disclose a user's password to a Participating Agency; we may disclose other subscriber, account, content, device, and location records when legally permitted or required.
Where permitted by law, any preservation or disclosure may occur without prior or later notice to you. We may withhold or delay notice when notice is prohibited by law or legal process; when an emergency exists; when notice could endanger a person, compromise an investigation, facilitate destruction of evidence, or threaten the Service; when the recipient is an intended recipient of your communication; or when providing notice is not legally required or reasonably practicable. Nothing in these Terms creates a duty to notify you of a request, preservation, access, or disclosure.
Detailr values personal privacy, including privacy from unnecessary government access. As a general practice, and subject to urgent safety needs and applicable law, we intend to require appropriate legal authority when legal process is required, evaluate government demands for facial validity, and seek to limit a disclosure to information reasonably relevant to the request where reasonably practicable. We may narrow, object to, or challenge a request when we consider that appropriate, but we do not promise to contest any particular request or to obtain a particular result.
If applicable law or Apple rules require consent beyond acceptance of these Terms or an operating-system permission, we will seek that consent separately. This Section is notice of how Lucas is designed to operate and is not intended to replace a separate consent that cannot legally be obtained through general terms of service.
11. User Content and License
"User Content" means Tip Content and any other text, display name, communication, image, audio, video, document, feedback, or material you submit, upload, transmit, or otherwise make available through the Service.
As between you and Detailr, you retain any ownership rights you have in User Content. You grant Detailr and its affiliates a worldwide, nonexclusive, royalty-free, fully paid, transferable, and sublicensable license to host, cache, store, reproduce, copy, format, adapt for technical purposes, translate, transmit, route, display to authorized recipients, distribute to authorized recipients, analyze, and otherwise process User Content as reasonably necessary to:
operate, provide, maintain, support, personalize, secure, and improve the Service;
deliver User Content to the recipients you select or to recipients authorized under Sections 9 and 10;
respond to support requests and communicate about the Service;
detect, investigate, prevent, and address fraud, spam, safety threats, security incidents, technical problems, unlawful conduct, or violations of these Terms;
comply with law, legal process, reporting and preservation obligations, and lawful agency requirements;
establish, exercise, or defend legal claims and enforce these Terms; and
create and use deidentified or aggregated information for lawful analytics, research, public-safety insights, product development, business planning, and promotion of the Service, provided that we do not represent deidentified information as identifiable information and do not attempt to reidentify it except as permitted by law to test deidentification or protect security.
This license includes the right to make technical modifications needed to transmit or display User Content across networks, systems, formats, and devices. It lasts for as long as reasonably necessary for the purposes above and is irrevocable with respect to copies already transmitted to an intended or authorized recipient, information that must be preserved or retained, deidentified or aggregated information, and uses already made in accordance with these Terms. We will not use identifiable Tip Content in public advertising or publicly publish it merely because of this license unless you separately authorize that use or the publication is otherwise permitted or required by law.
You represent and warrant that you own User Content or have all rights, permissions, and lawful authority necessary to submit it and grant this license; that your submission and our authorized use will not violate law or another person's intellectual property, privacy, publicity, confidentiality, contractual, or other rights; and that you have not intentionally altered or presented content in a materially misleading manner.
To the extent permitted by law, you waive and agree not to assert moral rights or similar rights that would prevent the technical and operational uses authorized by this Section. You remain responsible for User Content and the consequences of submitting it.
If you give us an idea, suggestion, or other feedback about Lucas, you grant us a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable right to use and commercialize it for any lawful purpose without restriction, attribution, or compensation to you.
12. Prohibited Conduct
You may use Lucas only for lawful, good-faith personal and community public-safety purposes. You may not, and may not help or encourage another person to:
submit information you know is false, fabricated, materially misleading, manipulated, or impersonated;
make a false emergency report, hoax, threat, fraudulent tip, retaliatory accusation, discriminatory report, or report intended to trigger an unnecessary armed response;
spam, flood, mass-submit, duplicate, automate, or repeatedly send irrelevant, frivolous, promotional, or abusive tips or communications;
impersonate another person, a Participating Agency, a public official, or Detailr, or misrepresent your identity, affiliation, authority, location, or the source of information;
harass, threaten, stalk, intimidate, defame, exploit, discriminate against, or expose the private information of another person;
engage in vigilantism, profiling based on a protected characteristic, doxxing, retaliation, witness intimidation, obstruction, interference with an investigation, or evasion of lawful police activity;
use an Agency Alert to approach, pursue, confront, detain, photograph, record, or investigate a person or event in a way that creates risk, interferes with responders, trespasses, or violates law;
submit content obtained through unlawful interception, surveillance, recording, trespass, computer access, or other unlawful conduct;
upload child sexual abuse material, nonconsensual intimate imagery, sexual exploitation material, unlawful violent content, or content that violates another person's privacy, publicity, confidentiality, or intellectual property rights;
submit malware, malicious code, corrupted files, or content designed to compromise a device, account, agency, or the Service;
access or attempt to access a nonpublic portion of the Service, another user's account, an agency account, or a system without authorization;
probe, scan, test, defeat, bypass, disable, or interfere with authentication, rate limits, access controls, safety controls, logging, security, availability, or network operation, except through a written security-testing program expressly authorized by Detailr;
scrape, crawl, index, harvest, mirror, frame, copy, sell, resell, or commercially exploit the Service or its content, or use a robot, bot, script, AI agent, or other automated means to access or submit to the Service, without our written permission;
reverse engineer, decompile, disassemble, derive source code from, modify, translate, or create derivative works of the Service except to the limited extent a restriction is prohibited by law;
collect or use personal information obtained through the Service for solicitation, advertising, stalking, surveillance, or any purpose unrelated to the specific public-safety interaction for which it was provided;
use the Service to commit, facilitate, conceal, or plan unlawful activity, to avoid apprehension, or to endanger any person;
infringe Detailr's or another person's rights, violate applicable third-party terms, or violate any law, regulation, court order, or these Terms; or
attempt to do any of the foregoing.
Nothing in these Terms prohibits truthful reports to law enforcement or regulators, lawful whistleblowing, protected speech, good-faith security reports sent through an authorized channel, or the exercise of a nonwaivable legal right.
13. Review, Moderation, and Investigations
Detailr may, but is not obligated to, use automated or human measures to receive, screen, filter, review, verify, prioritize, delay, reject, remove, restrict, preserve, or disclose User Content or accounts. These measures may produce false positives or false negatives and do not create a promise that unlawful, false, harmful, or objectionable content will be detected or prevented.
We may investigate suspected violations, ask you for information, restrict functions, cooperate with Participating Agencies or other authorities, and preserve records. You agree to cooperate reasonably with an investigation relating to your account or User Content. We may decline to explain an enforcement decision when disclosure could compromise safety, security, legal obligations, another person's privacy, or an investigation.
Detailr does not guarantee chain of custody, authenticity, admissibility, evidentiary preservation, forensic integrity, or uninterrupted storage of User Content. Participating Agencies are responsible for any official evidentiary procedures they require.
To report abuse of the Service or objectionable content, contact support@detailrcorp.com. If a feature permits users to view content submitted by other users, Lucas may also provide in-app reporting or blocking controls appropriate to that feature.
14. Suspension, Termination, and Remedies
We may warn, limit, suspend, disable, or terminate your account or access to some or all of the Service; block a device, telephone number, email address, or network identifier; remove or refuse User Content; or take other reasonable protective action if we believe you violated these Terms, created risk or legal exposure, threatened safety or security, abused a Participating Agency, interfered with the Service, failed verification, or used the Service unlawfully. We may act immediately and without prior notice when we reasonably believe prompt action is needed or notice would be impracticable or harmful.
Knowingly false reports, emergency hoaxes, swatting, threats, impersonation, unlawful access, and repeated or material spam may cause serious harm and may violate civil or criminal law. In addition to account action, Detailr may preserve evidence, notify affected agencies or persons where lawful, refer conduct to law enforcement, seek injunctive relief, recover legally available damages and costs, and pursue any other remedy available under law. Our remedies are cumulative.
You may stop using Lucas at any time. Lucas will provide a method to initiate deletion of your account within the App. We may use reasonable verification and confirmation steps. Account deletion is governed by the Lucas Privacy Policy and applicable law. It does not require deletion of records we or another recipient must or may lawfully retain, information necessary for security or legal claims, deidentified information, or copies already provided to Participating Agencies or other recipients.
Upon termination, your license to use the Service ends immediately. Sections that by their nature should survive will survive, including Sections 6, 9 through 12, 14, 17, and 20 through 28. We are not obligated to restore an account or content after suspension, termination, or deletion.
15. Communications
You agree that we may send you electronic communications relating to your account and the Service, including verification codes, security notices, Tip Content status or follow-up messages, Agency Alerts, administrative messages, changes to legal terms, and support communications. Communications may be delivered by email, in-app message, push notification, telephone, or text message as permitted by law and consistent with your settings.
By providing a mobile number, you represent that you are the subscriber or customary user of that number and authorize Detailr and its service providers to send nonmarketing account, authentication, security, safety, and service-related texts, which may use automated technology. Message frequency varies. Message and data rates may apply. Carriers are not responsible for delayed or undelivered messages. You may opt out of eligible texts by using the instructions in the message, such as replying STOP, but doing so may prevent telephone-dependent features from working. For help, follow the instructions in the message or contact support@detailrcorp.com. Consent to marketing texts, if ever requested, will be obtained separately where required and will not be a condition of using a free core feature.
Push notifications require device permission and may be changed in device settings. Opting out of an optional channel does not prevent us from sending communications that are legally required or reasonably necessary to administer your account through another available channel.
You consent to receive agreements, disclosures, notices, and other records electronically. Electronic communications satisfy any legal requirement that a communication be in writing, subject to nonwaivable law. You are responsible for keeping your email address and telephone number current.
16. Third-Party Services and Terms
The Service may rely on or link to third-party products and services, including Apple, device operating systems, mapping and geolocation providers, cloud hosting, authentication, analytics, communications, telecommunications carriers, and Participating Agency systems. Those products and services may be governed by separate terms and privacy policies. You must comply with applicable third-party terms, including your wireless data agreement and the Apple Media Services Terms and Conditions.
Detailr does not control and, to the maximum extent permitted by law, is not responsible for third-party services, networks, content, availability, security, accuracy, acts, or omissions. A link or integration does not imply endorsement. Your use of a third-party service is at your own risk and may cause charges from the third party.
17. Ownership and Limited License
The Service, including its software, design, compilation, interfaces, databases, text, graphics, logos, trademarks, and all other materials supplied by Detailr, is owned by Detailr or its licensors and is protected by intellectual property and other laws. Agency Alerts and agency names, seals, logos, and materials may be owned by the applicable Participating Agency or another licensor. No rights are granted except as expressly stated.
Subject to your continuing compliance with these Terms, Detailr grants you a limited, revocable, nonexclusive, nontransferable, nonsublicensable license to install and use the App on devices you own or control and to access the Service solely for lawful personal use. For an App obtained through Apple's App Store, this license is also subject to Section 24 and the Usage Rules in the Apple Media Services Terms and Conditions, including permitted access through Family Sharing or volume purchasing where applicable.
You may not remove proprietary notices, use Detailr's marks without written permission, or use the Service in a way not expressly permitted by these Terms. Detailr and its licensors reserve all rights not expressly granted.
18. Service Changes, Updates, and Availability
Lucas is evolving. We may release updates; require an update; add, remove, change, or limit an agency, feature, geographic area, content type, or function; impose reasonable use limits; perform maintenance; or suspend or discontinue some or all of the Service. We may do so with or without notice, subject to applicable law. We do not promise to continue any feature or maintain backward compatibility.
The Service may be unavailable because of maintenance, emergencies, cyberattacks, equipment or software failure, agency action, third-party outages, legal requirements, or events outside our control. We do not provide a service-level commitment and have no obligation to store or preserve Agency Alerts, tips, or account data except as required by law or expressly stated in a separate written agreement.
You are responsible for compatible hardware, software, connectivity, and updates, and for all third-party data or carrier charges.
19. Fees and Future Paid Features
As of the Effective Date, Detailr does not charge consumers for the core Lucas features described in Section 3. Your carrier, internet provider, device platform, or another third party may charge you.
We may offer optional paid features in the future. Before charging you, we will disclose the price and material purchase or subscription terms and obtain the authorization required by law and the applicable app platform. Purchases through the App Store are also subject to Apple's payment, subscription, cancellation, and refund rules. Unless a paid feature's supplemental terms expressly state otherwise, these Terms apply to it.
20. Disclaimers of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, APP, AGENCY ALERTS, USER CONTENT, LOCATION INFORMATION, COMMUNICATIONS, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND.
DETAILR AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SERVICE PROVIDERS, AND SUCCESSORS (THE "DETAILR PARTIES") DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, COMPLETENESS, TIMELINESS, RELIABILITY, SECURITY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, THE DETAILR PARTIES DO NOT WARRANT THAT:
THE SERVICE WILL BE AVAILABLE, UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS;
AN AGENCY ALERT, TIP, NOTIFICATION, LOCATION, MAP, IDENTITY, OR OTHER INFORMATION WILL BE ACCURATE, COMPLETE, AUTHENTIC, CURRENT, PRESERVED, DELIVERED, RECEIVED, OR REVIEWED;
A PARTICIPATING AGENCY WILL MONITOR LUCAS, ISSUE AN ALERT, RESPOND TO A TIP, CONTACT YOU, INVESTIGATE, TAKE ENFORCEMENT ACTION, PROVIDE ASSISTANCE, OR PRODUCE ANY PARTICULAR OUTCOME;
LUCAS WILL IDENTIFY, PREVENT, OR WARN YOU OF EVERY CRIME, HAZARD, EMERGENCY, THREAT, OR UNSAFE AREA;
A LIMITED-VISIBILITY SETTING WILL PREVENT IDENTIFICATION OR EVERY DISCLOSURE; OR
USER CONTENT OR AGENCY CONTENT WILL BE LAWFUL, NONHARMFUL, OR NONOFFENSIVE.
NO INFORMATION OR ADVICE FROM A DETAILR PARTY CREATES A WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. YOU ASSUME THE RISKS OF USING OR RELYING ON THE SERVICE AND OF TAKING OR FAILING TO TAKE ACTION BASED ON IT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME DISCLAIMERS MAY NOT APPLY TO YOU.
21. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE DETAILR PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, ENHANCED, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL, OPPORTUNITY, USE, OR DATA; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; PERSONAL INJURY; PROPERTY DAMAGE; EMOTIONAL DISTRESS; FALSE ARREST; DETENTION; PROSECUTION; OR OTHER LOSS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED THAT THE DAMAGE WAS POSSIBLE.
THIS EXCLUSION INCLUDES LOSS ARISING FROM OR RELATING TO: RELIANCE ON OR FAILURE TO RECEIVE AN AGENCY ALERT; A DELAYED, FAILED, OR MISROUTED TIP; AGENCY OR THIRD-PARTY CONDUCT; USER CONTENT; LOCATION ERROR; A DECISION TO DISCLOSE, NOT DISCLOSE, PRESERVE, DELETE, OR NOTIFY; UNAUTHORIZED ACCOUNT OR DATA ACCESS; SERVICE INTERRUPTION; OR YOUR FAILURE TO CONTACT 911 OR ANOTHER APPROPRIATE SOURCE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE DETAILR PARTIES' TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID DIRECTLY TO DETAILR FOR THE CONSUMER SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) 100 UNITED STATES DOLLARS.
THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND ARE A FUNDAMENTAL BASIS OF THE AGREEMENT. THEY DO NOT LIMIT LIABILITY TO THE EXTENT A LIMITATION IS PROHIBITED BY LAW, INCLUDING LIABILITY THAT CANNOT BE WAIVED FOR A DETAILR PARTY'S FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE WHERE IT CANNOT BE LIMITED, OR WILLFUL INJURY OR VIOLATION OF LAW. YOUR STATE MAY GIVE YOU ADDITIONAL RIGHTS, AND IN THAT EVENT THIS SECTION APPLIES ONLY TO THE MAXIMUM EXTENT PERMITTED.
22. Indemnification
To the maximum extent permitted by law, you will defend, indemnify, and hold harmless the Detailr Parties from and against third-party claims, investigations, proceedings, losses, judgments, liabilities, damages, penalties, fines, costs, and reasonable attorneys' fees arising out of or relating to:
your User Content, including a claim that it is false, defamatory, unlawfully obtained, manipulated, infringing, or privacy-invasive;
your violation of these Terms, applicable law, a court order, or third-party rights;
your misuse of the Service, fraudulent or unlawful conduct, false report, emergency hoax, spam, threat, impersonation, harassment, or interference with a Participating Agency or another person; or
your negligent, reckless, or intentional act or omission in connection with the Service.
You do not have to indemnify a Detailr Party to the extent a claim was caused by that party's fraud, willful misconduct, or other conduct for which indemnification cannot lawfully be required. Detailr may control the defense and settlement of an indemnified matter, and you will cooperate reasonably. You may not settle a matter in a way that admits fault by, imposes an obligation on, or restricts a Detailr Party without our prior written consent. This Section does not require an individual consumer to provide a defense or indemnity where prohibited by applicable law.
23. Dispute Resolution and Binding Individual Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHT TO GO TO COURT, HAVE A JURY DECIDE A DISPUTE, OR PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 23.8.
23.1 Governing Law
These Terms and any dispute arising out of or relating to them or the Service (a "Dispute") are governed by the laws of the State of California, without regard to conflict-of-laws principles, except that the Federal Arbitration Act, 9 U.S.C. sections 1 through 16 (the "FAA"), governs the interpretation and enforcement of Sections 23.2 through 23.10 and any arbitration. Mandatory consumer protections of your state of residence remain available to the extent they cannot lawfully be waived.
23.2 Informal Dispute Resolution
Before starting arbitration or a court action other than a request for emergency temporary relief, the party asserting a Dispute must send an individualized written Notice of Dispute. A notice to Detailr must be emailed to support@detailrcorp.com with the subject "Lucas Notice of Dispute" or mailed to Detailr Corp., 11040 Bollinger Canyon Road, Suite E, PMB 854, San Ramon, California 94582. Detailr may send a notice to the email or mailing address associated with your account.
The notice must include the claimant's full name, account email and telephone number, mailing address, a detailed description of the facts and legal basis of the Dispute, the specific relief requested, and an accurate good-faith calculation of any monetary demand. If counsel represents the claimant, the notice must also include counsel's name, contact information, and signature.
Within 45 days after a complete notice is received, either party may request an individualized telephone or video settlement conference. The claimant and a Detailr representative must personally attend; counsel may also attend. The parties will cooperate in good faith to schedule the conference. Neither party may begin arbitration until 60 days after receipt of a complete notice and completion of any timely requested conference. Applicable limitation periods and filing-fee deadlines are tolled during this informal process. A court may enforce this paragraph and enjoin an arbitration filed without satisfying it.
23.3 Agreement to Arbitrate
Except for the matters in Section 23.4, you and Detailr agree that every Dispute will be resolved by final and binding individual arbitration rather than in court. This includes disputes based on contract, tort, statute, fraud, misrepresentation, privacy, consumer protection, constitutional or other law; disputes involving the design, collection, use, retention, disclosure, or security of information; and disputes arising before or after termination of these Terms.
The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and Mediation Procedures in effect when the arbitration is filed, as modified by these Terms. If 25 or more substantially similar individual demands are filed against the same party by or with coordinated counsel or organizations, the AAA Mass Arbitration Supplementary Rules and applicable fee schedule will also apply. Reference to those rules does not authorize class, collective, consolidated, or representative arbitration. If AAA is unavailable or unwilling to administer the arbitration consistent with these Terms, the parties will select another administrator or a court will appoint one under the FAA.
23.4 Exceptions
Either party may bring an individual claim in small claims court if it qualifies and remains there. Either party may seek temporary or preliminary equitable relief in court to prevent imminent harm or protect intellectual property, confidentiality, or system security while arbitration is pending. A government agency may pursue an enforcement action within its authority. A claim for public injunctive relief that applicable law prohibits the parties from arbitrating or waiving may proceed in court, but the parties will ask the court to stay that claim and any nonarbitrable remedy while arbitrable individual claims are resolved.
23.5 Arbitration Procedure and Remedies
Unless the parties agree otherwise, the arbitration will be conducted remotely or in the county where you reside, consistent with the AAA Rules. One neutral arbitrator will decide the Dispute. The arbitrator may permit a fair exchange of nonprivileged information, decide dispositive motions, and award on an individual basis any remedy that would be available in court, including attorneys' fees when authorized by law. The arbitrator must apply these Terms and issue a reasoned written award. A court with jurisdiction may enter judgment on the award.
Except for questions that the FAA requires a court to decide, the arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, enforceability, or formation of these Terms and this arbitration agreement. A court, not an arbitrator, will decide disputes about whether the class-action waiver is enforceable, whether the informal-process condition was satisfied, and whether a claim seeks nonwaivable public injunctive relief.
23.6 Arbitration Fees
Filing, administration, and arbitrator fees will be allocated under the AAA Consumer Arbitration Rules and applicable law. Detailr will pay fees it is required to pay under those rules. Each party will bear its own attorneys' fees and costs unless applicable law or the arbitrator's finding of a frivolous or improper claim permits an award.
23.7 Class-Action and Jury-Trial Waivers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND DETAILR MAY ASSERT CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY. NEITHER PARTY MAY BRING, JOIN, OR PARTICIPATE IN A CLASS, COLLECTIVE, COORDINATED, CONSOLIDATED, MASS, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION OR ARBITRATION, EXCEPT FOR THE ADMINISTRATIVE COORDINATION EXPRESSLY PROVIDED BY THE AAA MASS ARBITRATION SUPPLEMENTARY RULES. THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE THAT PARTY'S INDIVIDUAL CLAIM.
YOU AND DETAILR WAIVE ANY RIGHT TO A TRIAL BY JURY FOR A DISPUTE, WHETHER THE DISPUTE IS RESOLVED IN ARBITRATION OR, TO THE EXTENT PERMITTED BY LAW, IN COURT.
This paragraph does not waive a right to seek nonwaivable public injunctive relief or prevent participation in a class-wide settlement.
23.8 Thirty-Day Right to Opt Out
You may opt out of Sections 23.2 through 23.7 by sending an individualized notice within 30 days after you first accept these Terms. Email the notice to support@detailrcorp.com with the subject "Lucas Arbitration Opt-Out" or mail it to the address in Section 23.2. The notice must include your full name, mailing address, account email, telephone number, and an unequivocal statement that you opt out of the Lucas arbitration agreement. It must be personally signed by you, including by a valid electronic signature if emailed.
An opt-out applies only to you. A notice submitted by a third party for multiple users is ineffective. You will not be penalized for a timely valid opt-out, and all other Terms remain in effect. Opting out does not revoke another arbitration agreement you may have with Detailr.
23.9 Court Venue
If a Dispute is not subject to arbitration, it must be brought exclusively in the state courts located in Contra Costa County, California, or the United States District Court with jurisdiction over Contra Costa County, and each party consents to personal jurisdiction there. This does not prevent an eligible individual small claims action or apply where your state's nonwaivable consumer law requires another forum.
23.10 Changes and Severability
A material change to this Section will not retroactively apply to a Dispute for which the parties had actual notice before the change. We will provide special notice of a material arbitration change and a reasonable opportunity to reject it as stated in the notice. A valid prior arbitration agreement will continue to govern if you reject a later change.
Except for the class-action waiver, if a portion of this Section is invalid or unenforceable, it will be severed and the remainder enforced. If a final decision holds the class-action waiver unenforceable as to a particular claim or remedy, that claim or remedy will proceed in court after all arbitrable matters are completed, unless applicable law requires otherwise. The remaining claims and the class-action waiver remain enforceable to the fullest extent permitted.
24. Additional Terms for the Apple App Store
This Section applies when you obtain or use the App through Apple's App Store. If another provision conflicts with the minimum terms Apple requires for a custom end-user license agreement, this Section controls to the extent of that conflict.
1. These Terms are between you and Detailr, not Apple. Detailr, not Apple, is solely responsible for the App, the Service, and their content. These Terms may not conflict with the Apple Media Services Terms and Conditions as of the Effective Date.
2. Your App license is a nontransferable license to use the App on Apple-branded products you own or control as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with the purchaser through Family Sharing or volume purchasing where applicable.
3. Detailr is solely responsible for maintenance and support for the App as specified in these Terms or required by law. Apple has no obligation to provide maintenance or support.
4. To the extent a warranty cannot be effectively disclaimed and the App fails to conform to it, you may notify Apple, and Apple may refund the purchase price, if any, for the App. To the maximum extent permitted by law, Apple has no other warranty obligation. Detailr is responsible for other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to an applicable warranty.
5. Detailr, not Apple, is responsible for addressing claims by you or a third party relating to the App or your possession or use of it, including product-liability claims, claims that the App fails to comply with a legal or regulatory requirement, and claims under consumer-protection, privacy, or similar laws. Nothing in these Terms limits Detailr's liability beyond what applicable law permits.
6. If a third party claims that the App or your possession and use of it infringes intellectual property rights, Detailr, not Apple, is responsible for the investigation, defense, settlement, and discharge of the claim.
7. You must comply with applicable third-party terms when using the App, including your wireless-data-service agreement.
8. You represent and warrant that you satisfy the legal-compliance representations in Section 2.
9. Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance, Apple has the right, and is deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary.
10. Questions, complaints, or claims about the App should be directed to Detailr using the contact information in Section 28.
25. Changes to These Terms
We may update these Terms to reflect new features, practices, legal requirements, safety needs, or business changes. We will post the updated Terms and revise the Effective Date. For a material change, we will provide reasonable advance notice through the Service, email, or another appropriate channel unless the change must take effect sooner for safety, security, legal compliance, or to prevent abuse.
Where required by law, we will request affirmative acceptance of updated Terms. Otherwise, continued use after the effective date constitutes acceptance. If you do not agree to an update, you must stop using the Service and may delete your account. Changes to arbitration are also governed by Section 23.10.
26. General Terms
These Terms and applicable supplemental terms are the entire agreement between you and Detailr concerning the consumer Service and supersede prior or contemporaneous communications on that subject. They do not supersede a separate signed agreement between Detailr and a Participating Agency.
You may not assign or transfer these Terms or your rights without our written consent. Detailr may assign these Terms and transfer related rights and obligations to an affiliate or in connection with a financing, reorganization, merger, acquisition, asset sale, or by operation of law, subject to applicable law and the Lucas Privacy Policy.
Detailr is not liable for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, fire, epidemic, war, terrorism, civil disorder, government action, labor disruption, power or telecommunications failure, cyberattack, third-party outage, or agency action.
Except as stated in Section 23.10, if a provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted or severed, and the remaining provisions remain effective. Failure to enforce a provision is not a waiver. A waiver must be in writing and signed by an authorized Detailr representative.
Nothing in these Terms creates an employment, agency, partnership, joint venture, fiduciary, special, protective, rescue, or other relationship between you and Detailr or between you and a Participating Agency beyond the ordinary relationship created by your direct communication to that agency. You are not entitled to compensation for a tip or User Content unless a separate written program expressly states otherwise.
Except for Apple and its subsidiaries under Section 24 and the Detailr Parties entitled to protection under Sections 20 through 22, there are no third-party beneficiaries of these Terms.
Section headings are for convenience. "Including" means "including without limitation." The singular includes the plural and vice versa. These Terms will not be construed against a party merely because that party drafted them. The English version controls over a translation to the extent permitted by law.
27. California Consumer Notice
Under California Civil Code section 1789.3, California users are entitled to the following information. The provider is Detailr Corp., 11040 Bollinger Canyon Road, Suite E, PMB 854, San Ramon, California 94582; telephone 925-201-5156; email support@detailrcorp.com. As stated in Section 19, Detailr does not currently charge consumers for the core Lucas Service, although third-party message, data, internet, device, or carrier charges may apply.
To resolve a complaint or obtain information about use of the Service, contact us using the information above. You may also contact the California Department of Consumer Affairs, Consumer Information Center, at 1625 North Market Boulevard, Suite N 112, Sacramento, California 95834, or (800) 952-5210.
Nothing in these Terms waives a nonwaivable right under the California Consumer Legal Remedies Act or another applicable consumer-protection law.
28. Contact Information
Detailr Corp.
Lucas Support and Legal Notices
11040 Bollinger Canyon Road
Suite E, PMB 854
San Ramon, California 94582
United States
Telephone: 925-201-5156
Email: support@detailrcorp.com
Questions, complaints, claims, reports of abuse, and legal notices concerning Lucas should be directed to the contact information above. Notices of Dispute and arbitration opt-outs must also follow Section 23.
Lucas Privacy Policy
Lucas Privacy Policy
Lucas Consumer App Privacy Policy
Effective Date: September 14, 2026
This Privacy Policy explains how Detailr Corp., a Delaware corporation ("Detailr," "we," "us," or "our"), collects, uses, retains, and discloses Personal Information through the Lucas consumer mobile application and related websites, software, systems, notifications, and services that link to this Policy (collectively, "Lucas" or the "Service"). It also explains the choices and privacy rights available to you. This Policy is intended to serve as our California Notice at Collection where applicable.
This Policy applies to the consumer-facing Lucas Service. It does not govern a police department's independent handling of information after the department receives it, or Detailr's processing solely on behalf of a police department under a separate agreement. The Lucas Terms of Service separately govern use of the Service.
This Policy is a notice, not a substitute for consent. When applicable law or an app platform requires a separate choice or consent—such as for device location or disclosure of contact information—we will request it through the App or the device operating system.
Privacy Summary
Account information. Lucas requires a display name, email address, mobile telephone number, and authentication information. We use this information to create and secure your account, communicate with you, prevent misuse, and operate Lucas.
Location. If you grant permission, Lucas may collect precise or approximate location while the App is open and, if you grant background or "Always" permission, periodically or continuously when the App is not open. Location may be stored and used for nearby departments, geographic alerts, tip routing, safety, security, analysis, and other purposes described below.
Police department access. Not every police department participates in Lucas. A department that uses or publishes through Lucas is a "Participating Agency." Your display name may be shown to a Participating Agency. Depending on your profile-visibility choice, the agency may also see your email address and telephone number. A visibility choice does not make you anonymous.
Tips. When you send a tip, the selected Participating Agency is an intended recipient. The tip may include text, media, metadata, and any location you choose to attach. The agency may keep it, combine it with other records, and lawfully share it with other agencies or officials. A tip may become an investigative, evidentiary, or public record.
Safety and legal disclosures. We may preserve or disclose information, including information ordinarily hidden from routine agency access, when you direct us, when legally required or permitted, or when we in good faith believe an emergency involving danger of death or serious physical injury requires disclosure without delay. Where permitted by law, this may occur without notice to you.
No sale or targeted advertising. As of the Effective Date, we do not sell Personal Information, share it for cross-context behavioral advertising, or use it for targeted advertising. We do not use precise location to target advertising.
Your controls. You can manage eligible profile visibility, location permission, current-location attachment, followed agencies, and notification settings. You may initiate account deletion in the App and may submit a privacy request as described below.
1 Scope and Key Terms
"Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with a person or household. It includes "personal data," "personally identifiable information," and similar terms under applicable law. Personal Information does not include information that applicable law treats as public, deidentified, or aggregated.
"Participating Agency" means a police department or other authorized public-safety agency that uses or publishes information through Lucas. Not every department is a Participating Agency, and features may differ by agency. The ability to submit alleged criminal activity through Lucas will be made available only where relevant law-enforcement participation is active.
For the consumer account and App functions described in this Policy, Detailr generally determines why and how Personal Information is processed and acts as the business or controller under applicable privacy laws. A Participating Agency generally acts independently when it creates Agency Alerts or receives and handles a tip or related information. In some circumstances, Detailr may process agency-controlled records only as a service provider or processor under an agency agreement. Requests concerning an agency's copy of a record may need to be directed to that agency.
Lucas is intended only for people in the United States who are at least 18 years old. It is not directed to children.
2 Notice at Collection
The following table summarizes the Personal Information Lucas currently collects or may collect when you use a relevant feature. We do not sell or share any category in the table for cross-context behavioral advertising. We may disclose relevant categories to service providers and contractors; to Participating Agencies and other official recipients as described in this Policy; in a business transaction; or for legal, security, and safety reasons.
We may collect other information when you voluntarily include it in a tip, attachment, or communication. A free-form submission can contain highly sensitive information about you or another person. Do not submit Social Security numbers, financial-account credentials, medical records, intimate images, or other sensitive information unless the information is genuinely necessary for a lawful public-safety report and the feature permits it.
We will not collect additional categories of Personal Information or use collected information for a materially unrelated purpose without providing any further notice or consent required by law.
3 Information We Collect and Its Sources
Information You Provide
We collect information you provide when you:
create, verify, update, or secure an account;
select a display name and profile-visibility setting;
follow or unfollow a Participating Agency;
select notification, location, or other settings;
submit, edit, supplement, or inquire about a tip;
choose to attach a current location, photograph, video, audio recording, document, or other file;
communicate with a Participating Agency through an available feature;
contact support, report abuse, submit a privacy request, or participate in a survey or feedback process; or
otherwise interact with Lucas.
A tip or communication may contain Personal Information about another person, including a victim, witness, missing person, suspect, officer, or other member of the public. You are responsible for submitting only information you are lawfully permitted to provide and that you believe in good faith is truthful and materially accurate.
Information Collected from Your Device or Use
Depending on your settings and the features you use, we automatically collect device, network, usage, diagnostic, notification-token, and location information. Collection may occur through the App, software development kits, local storage, cookies on related websites, operating-system interfaces, and service-provider technologies.
We may associate this information with your account, device, location history, followed agencies, Agency Alerts, or tips. We may also infer a relevant geographic area, whether a device is within an alert boundary, service preferences, delivery status, and possible fraud, spam, account compromise, or abuse.
Information from Agencies and Other Sources
Participating Agencies may provide department information, Agency Alerts, case identifiers, geographic alert areas, tip status, responses, and information about agency interactions with an account. We may also receive information from our platform, mapping, communications, security, and support providers; from public sources when needed to maintain department information; and from another person who includes information about you in a tip or communication.
We do not use data brokers to build commercial profiles of Lucas users. We do not combine Lucas information with unrelated data to target advertising.
4 Location Information and Background Activity
What Location Lucas May Collect
If you grant location permission, Lucas may receive precise or approximate location from device sensors, operating-system location services, mapping services, an address or location you enter, and network information such as an IP address. Location records may include coordinates, timestamps, estimated accuracy, movement-related updates, the source of a location, and whether a device entered or was present within a geographic-alert area.
If you grant background or "Always" access, Lucas may collect location periodically or continuously while the App is not open. The frequency and accuracy depend on your operating system, permission level, connectivity, battery settings, background app refresh, feature use, and technical conditions. Lucas may retain historical location points; collection is not necessarily limited to your most recent location.
How We Use Location
We may use location to:
show nearby Participating Agencies or information relevant to an area;
determine whether your device is or was within an area selected for an Agency Alert;
send a location-relevant notification if you have enabled the necessary settings;
allow you to select or confirm an agency, address, incident location, or tip location;
attach location to a tip when you affirmatively select "use current location" or a similar option;
route, contextualize, evaluate, or respond to safety-related information;
investigate possible false reports, spam, threats, account compromise, technical abuse, or other misuse;
maintain, debug, measure, and improve location-based features; and
comply with law or respond to a qualifying emergency.
We do not use precise location for targeted advertising or to infer sensitive traits for commercial purposes. Because background location can show that a device visited a sensitive place, we restrict its use to the purposes described in this Policy and any additional purpose for which we obtain legally sufficient consent.
When Agencies Receive Location
Following a Participating Agency or receiving a geographic alert does not, by itself, mean that the agency receives your full background-location history. A Participating Agency may receive location when:
you choose to attach current or selected location to a tip or communication;
location is included in content or metadata delivered as part of a feature you use;
you otherwise direct or consent to the disclosure;
disclosure is reasonably necessary to route information to an appropriate agency or recipient and is legally permitted; or
disclosure is permitted or required for legal process, an emergency, safety, security, or another circumstance described in Section 9.
Your Limited-Visibility Setting does not hide a location that you intentionally attach to a tip and does not prevent a lawful safety or legal disclosure.
Your Location Controls
Your device will present operating-system permission choices. You can change permission in device settings. Depending on the operating system, choices may include approximate instead of precise location, permission only while using the App, or background access. Disabling background app refresh or location permission may reduce or prevent nearby-agency, geographic-alert, automatic-routing, and current-location features. Where offered, you may manually select an agency, address, or location.
Changing permission stops or limits future collection through that permission; it does not automatically delete location already collected or copies already sent to a recipient. You may request deletion as described below, subject to legal and operational exceptions.
Lucas is not 911 or an emergency dispatch service. Location may be stale, inaccurate, delayed, or unavailable and is not designed for emergency dispatch or real-time life-safety tracking.
5 Profile Visibility and Agency Access
Lucas may provide a Limited-Visibility Setting that affects routine display of account information to a Participating Agency:
If you do not enable the Limited-Visibility Setting, authorized agency personnel with access to the relevant account or interaction may be able to view your display name, email address, and telephone number.
If you enable the Limited-Visibility Setting, the routine agency interface will generally display your display name while withholding your email address and telephone number from ordinary agency access.
The setting does not make you anonymous and does not prevent Detailr or its service providers from processing account information. It does not hide information in a tip, attached media or location, timestamps, or metadata; reverse information already disclosed; control an agency's records; prevent identification through the content of a report or other records; or prevent a disclosure authorized under this Policy and applicable law.
We do not intentionally display your password to a Participating Agency. Authorized Detailr personnel and service providers may access other Personal Information only as reasonably necessary for their roles, including support, security, abuse prevention, legal compliance, and agency operations.
Where law or Apple rules require affirmative permission before contact information is shown to an agency, Lucas will request that permission separately from acceptance of this Policy or the Terms of Service. Changes to visibility generally apply prospectively and may not retract information already delivered.
6 Tips and Participating Agencies
When you submit a tip, the Participating Agency you select is an intended recipient. Tip information may include your display name; email address and telephone number depending on visibility and applicable consent; the text and files you submit; current or selected location; timestamps; account, device, and submission metadata; and subsequent messages or status information.
The receiving agency may review, retain, copy, analyze, combine, investigate, use as evidence, and otherwise process a tip for lawful public-safety, administrative, training, evidentiary, and related official purposes. The agency may lawfully forward or disclose it to another law-enforcement or government agency, prosecutor, court, emergency responder, service provider, or other appropriate recipient. Detailr does not control an independent recipient's later retention, disclosure, security, public-record response, investigation, or other use.
Once delivered, a tip may become an investigative, evidentiary, administrative, or public record. It may be subject to retention schedules, subpoenas, warrants, court orders, discovery obligations, public-records laws, or legal holds. Deleting your Lucas account or obtaining deletion from Detailr does not recall a tip or require an agency or other recipient to delete its copy.
Not all police departments participate in Lucas. A department may be searchable or may publish information without accepting every type of Lucas submission. Lucas will enable alleged-criminal-activity reporting only for an agency or geographic area where relevant law-enforcement participation is active. If you select the wrong agency, the matter concerns another jurisdiction, or a serious safety issue requires routing, Detailr or the receiving agency may forward the information to an appropriate recipient when permitted by law, but neither is obligated to do so.
7 How We Use Personal Information
We use Personal Information as reasonably necessary and proportionate to:
provide, operate, maintain, personalize, and support Lucas;
register, verify, authenticate, and administer accounts;
present Participating Agencies, Agency Alerts, tips, and account history;
determine alert relevance and geographic eligibility;
deliver push notifications, emails, text messages, verification codes, safety communications, and service notices;
transmit tips and related information to intended or otherwise authorized recipients;
enable agency follow-up and administer the relationship between Lucas and Participating Agencies;
respond to requests, troubleshoot problems, and provide customer support;
monitor performance, diagnose errors, test changes, and improve or develop compatible Lucas features;
create and use deidentified or aggregated information for analytics, research, public-safety insights, product development, business planning, and promotion of Lucas;
verify information and detect, prevent, investigate, and respond to spam, fraud, false reports, threats, child exploitation, malware, unauthorized access, account compromise, and violations of law or our Terms;
protect the rights, property, security, and safety of Detailr, Participating Agencies, users, and the public;
comply with contracts, law, legal process, reporting and preservation obligations, and lawful agency requirements;
establish, exercise, or defend legal claims; enforce agreements; and obtain professional advice; and
carry out another compatible purpose disclosed at collection or a purpose for which we obtain any consent required by law.
We may use automated tools to filter spam, identify technical or security risks, prioritize support, select geographically relevant alerts, or assist human review. As of the Effective Date, Detailr does not use Lucas Personal Information to make solely automated decisions that produce legal or similarly significant effects concerning consumer access to employment, housing, credit, education, insurance, or essential services.
We do not use identifiable Tip Content in public advertising or publicly publish it merely because it was submitted to Lucas, unless you separately authorize that use or publication is otherwise permitted or required by law. We may use feedback you intentionally give us to improve and promote Lucas as permitted by the Terms of Service.
8 How We Disclose Personal Information
We may disclose Personal Information to the following categories of recipients for the purposes described in this Policy:
Participating Agencies and intended recipients. We disclose tips, selected location, profile information permitted by your setting and applicable consent, and related metadata to the agency you select or another authorized recipient needed to provide the requested feature.
Other official and safety recipients. Information may be disclosed to other law-enforcement or government agencies, prosecutors, courts, public-safety answering points, emergency responders, the National Center for Missing and Exploited Children, and safety personnel when directed, legally required or permitted, or reasonably necessary for a qualifying safety matter.
Service providers and contractors. Vendors process information for cloud hosting, databases, file storage, authentication, account verification, maps, geocoding, push notifications, communications, diagnostics, analytics, customer support, moderation, fraud prevention, cybersecurity, and related operations. They may access information only as reasonably necessary for their contracted function, subject to appropriate contractual obligations. Where Apple rules apply, we require recipients operating under our direction to provide the same or equivalent protection required by this Policy, applicable law, and those rules.
Platform providers. Apple, Google, device operating systems, telecommunications carriers, and notification or mapping platforms may process device identifiers, tokens, location, diagnostics, message-delivery data, and other information needed to provide their services.
Affiliates and corporate operations. We may disclose information to a Detailr affiliate for a purpose described in this Policy, subject to equivalent protections and applicable law.
Professional advisers and insurers. Lawyers, auditors, accountants, consultants, insurers, investigators, and other advisers may receive information where reasonably necessary to advise us, manage risk, perform an audit, or establish or defend a claim.
Business transaction recipients. Information may be reviewed, disclosed, or transferred in connection with due diligence, financing, reorganization, merger, acquisition, sale of assets, bankruptcy, or a similar transaction, subject to confidentiality safeguards and applicable law.
With your direction or consent. We disclose information when you direct us, request a feature, or provide legally sufficient consent.
Deidentified or aggregated information. We may disclose information that has been reasonably deidentified or aggregated so that it is no longer Personal Information. We do not attempt to reidentify it except as permitted by law to test deidentification, protect security, or verify compliance. When a law requires an unqualified public commitment not to reidentify information in order for it to be treated as deidentified, we apply that stricter commitment to the information governed by that law and require recipients to do the same.
9 Safety Legal Process and Government Requests
To the extent permitted or required by applicable law, Detailr may access, review, preserve, use, and disclose account information, contact information, tips and communications, device and usage records, and location information—including information ordinarily hidden from routine agency access—when:
you direct or consent to the disclosure, including by sending a tip to an intended recipient;
disclosure is necessarily incident to providing or routing the Service;
we receive a warrant, court order, subpoena, preservation request, regulatory demand, reporting obligation, or other valid legal process;
we in good faith believe an emergency involving danger of death or serious physical injury to any person requires disclosure without delay of information relating to the emergency;
we need to assess, prevent, investigate, or respond to a credible threat, missing or endangered person, child exploitation, false report, fraud, security incident, technical abuse, unlawful activity, or violation of our Terms; or
disclosure is reasonably necessary to protect the rights, property, security, or safety of Detailr, the Service, a Participating Agency, a user, or the public.
We may preserve information before receiving formal legal process when permitted by law and may rely reasonably on facially valid legal process or a good-faith emergency representation made by an authorized official.
Where permitted by law, preservation or disclosure may occur without prior or later notice to you. We may withhold or delay notice when notice is prohibited; an emergency exists; notice could endanger a person, compromise an investigation, facilitate destruction of evidence, or threaten security; the recipient is an intended recipient of your communication; or notice is not legally required or reasonably practicable. This Policy does not create a duty to notify you of a request or disclosure.
Detailr values privacy from unnecessary government access. Subject to urgent safety needs and applicable law, our general practice is to require appropriate legal authority where legal process is required, assess government demands for facial validity, and seek to limit production to information reasonably relevant to the request where reasonably practicable. We may narrow, object to, or challenge a request when we consider it appropriate, but we cannot promise to contest a particular request or achieve a particular result.
10 Service Providers and Third Party Technology
Lucas uses third-party infrastructure to function. Current primary infrastructure includes Google and Firebase services for authentication, databases, cloud storage, backend operation, and cloud messaging; Google Maps Platform for maps and geocoding; and Apple for App Store distribution, device permissions, and Apple Push Notification service delivery. We may also use providers for text messages, email, customer support, cybersecurity, diagnostics, analytics, and professional services.
These providers may process account, device, network, usage, diagnostic, location, and content information as needed to perform their services. We seek to use contractual and technical controls appropriate to the sensitivity of the information and require providers to protect information consistently with applicable law and their roles. A provider may also process limited information under its own terms when it acts independently, such as when Apple administers your device or App Store account. Review the settings and privacy information supplied by your device and platform providers.
Lucas may link to an agency website, map, or other third-party resource. This Policy does not govern a third party's independent service. A link does not mean that Detailr controls or endorses the third party's privacy practices.
11 Tracking Technologies and Do Not Track
The App and related websites may use software development kits, cookies, local storage, pixels, logs, and similar technologies to keep you signed in, remember settings, provide maps and notifications, protect security, measure Service performance, diagnose errors, and understand use of Lucas. Service providers operating these technologies may collect device, network, usage, diagnostic, and approximate-location information for those purposes.
As of the Effective Date, Detailr does not authorize third parties to collect information through Lucas for cross-context behavioral advertising, and we do not track your activity across unaffiliated apps or websites for targeted advertising.
Some browsers offer a legacy "Do Not Track" signal, but there is no universally accepted technical standard for that signal. Because Lucas does not currently sell or share Personal Information for cross-context behavioral advertising, we do not respond differently to legacy Do Not Track signals. If our practices change in a way that makes a legally recognized opt-out preference signal, such as Global Privacy Control, applicable, we will honor the signal as required by law and update this Policy.
12 No Sale Sharing or Targeted Advertising
As of the Effective Date and during the preceding 12 months, Detailr has not sold Personal Information for money or other valuable consideration and has not shared Personal Information for cross-context behavioral advertising as "sale" and "sharing" are defined by the California Consumer Privacy Act. Detailr also does not process Personal Information for targeted advertising as that term is defined by applicable state privacy laws.
We do not sell precise location, Tip Content, contact information, or device information to data brokers, advertisers, or consumer reporting agencies. We do not offer a financial incentive or price or service difference in exchange for Personal Information.
Disclosures to an agency you select, a service provider acting under contract, a recipient you direct, or a person receiving information for legal or safety purposes are not treated as a sale or targeted-advertising disclosure where applicable law provides an exception. If we materially change these practices, we will provide notice and any consent, opt-out method, or preference-signal processing required by law before applying the change.
13 Data Retention and Deletion
We retain each category of Personal Information only for as long as reasonably necessary and proportionate for the purposes described in this Policy. The table in Section 2 provides category-specific criteria. In setting retention periods, we consider:
how long your account remains active and the feature requires the information;
the nature and sensitivity of the information, including whether location or content is linked to a tip;
the time needed to transmit, support, investigate, secure, audit, or troubleshoot the Service;
safety, evidentiary, public-record, contractual, and agency requirements;
fraud-prevention, abuse-prevention, record-integrity, and account-security needs;
legal limitation periods, legal holds, subpoenas, warrants, reporting duties, disputes, and enforcement needs; and
backup and disaster-recovery cycles.
When Personal Information is no longer reasonably necessary, we delete it, deidentify it, or isolate it from ordinary use, subject to technical and legal limitations. Data may remain for a limited period in protected backups until overwritten. We may retain deidentified or aggregated information indefinitely, provided we maintain it in deidentified form and do not attempt to reidentify it except as permitted by law.
Deleting a Lucas account does not delete an agency's copy of a tip, location, or other information already delivered. It also does not require us to delete information that we or another recipient must or may lawfully retain for safety, security, legal compliance, evidence, fraud prevention, dispute resolution, or enforcement.
14 Your Privacy Choices
Account and Profile Information
You may review or update eligible account information in the App. Contact us if information cannot be changed through the account interface. We may retain a record of prior information where reasonably necessary for security, integrity, or legal compliance.
Profile Visibility
Use the Limited-Visibility Setting to control whether email address and telephone number are ordinarily displayed to Participating Agencies. The display name remains visible in the ordinary agency interface. The limitations in Section 5 apply.
Location Controls
Use device settings to grant, limit, or revoke precise, approximate, foreground, or background location permission. Use the separate current-location choice when submitting a tip. Revoking permission affects future collection but does not automatically delete prior records.
Departments and Notifications
You may follow or unfollow eligible agencies and manage eligible alert settings in Lucas. You may change push-notification permission and preview settings through your device. Notification previews can appear on a locked screen depending on device settings; consider hiding previews if others can access or see your device.
Email and Text Messages
You may follow unsubscribe or STOP instructions for eligible optional messages. We may continue to send account, authentication, security, legal, safety, or other nonmarketing service communications where permitted by law. We will obtain separate consent before sending marketing text messages where required.
Account Deletion
You may initiate deletion of your Lucas account through the account-deletion control in the App. We may require reasonable authentication or confirmation. Deletion is subject to Section 13 and does not recall information already transmitted to an agency or other recipient.
15 United States State Privacy Rights
Depending on where you live and whether the applicable law covers Detailr or the relevant processing, you may have the right to:
confirm whether we process your Personal Information and access or know that information;
receive a portable copy of certain Personal Information;
correct inaccurate Personal Information;
delete certain Personal Information;
obtain information about categories of Personal Information, sources, purposes, and disclosure recipients;
opt out of a sale, targeted advertising, or certain profiling;
limit or withdraw consent for certain processing of sensitive Personal Information;
appeal our refusal of a privacy request; and
receive equal service and not be unlawfully discriminated against for exercising a privacy right.
Detailr does not currently sell Personal Information, use it for targeted advertising, or use it for profiling in furtherance of decisions that produce legal or similarly significant effects. Those opt-out rights therefore do not apply to our current practices, but you may contact us with questions.
How to Submit a Request
You may submit a request by:
using an available privacy or account-deletion control in the App;
emailing support@detailrcorp.com with the subject "Lucas Privacy Request"; or
calling 925-201-5156.
Describe the right you wish to exercise and provide enough information to identify your account and state of residence. To protect you and others, we may verify your identity, authority, and account ownership before completing a request. Verification may require access to the account email or telephone number, a signed declaration, or other information reasonably matched to our records. We will not request more verification information than reasonably necessary.
An authorized agent may submit a request where allowed by law. We may require proof of the agent's authorization and may ask you to verify your identity or confirm directly that you authorized the request. A parent or guardian may not create or control a Lucas account for a person under 18 because Lucas is not offered to minors.
If we deny a request and your state gives you an appeal right, email support@detailrcorp.com with the subject "Lucas Privacy Appeal" and explain why you believe the decision should be reconsidered. We will respond within the period required by applicable law and explain any further complaint option available to you.
Privacy rights are subject to exceptions. For example, we may retain or withhold information where necessary to protect security, prevent fraud, comply with law or legal process, preserve evidence, exercise or defend claims, protect another person's rights or safety, or honor an agency's independent legal obligations. We may be unable to provide information that would reveal another person's Personal Information, compromise an investigation, disclose protected security information, or interfere with law enforcement. A request to Detailr does not bind an independent Participating Agency.
16 Consumer Health Information
This Section is intended to provide the consumer health data disclosures required in jurisdictions such as Washington and Nevada if information processed through Lucas qualifies as "consumer health data" under applicable law. Lucas is not a healthcare provider or healthcare app, and Detailr does not use Lucas to diagnose, treat, or market health conditions. Even so, a tip may describe an injury, medical condition, mental or physical health status, medication, reproductive or sexual health matter, or request for emergency medical help. Precise location may also reveal that a person visited or sought services at a healthcare facility.
Consumer Health Data We May Collect
Depending on what a user submits and which location features are enabled, consumer health data may include:
health, injury, symptom, treatment, medication, disability, reproductive or sexual health, or similar facts included in a tip, attachment, agency message, or support communication;
precise location that could reasonably indicate an attempt to obtain healthcare services or supplies; and
photographs, video, or audio relating to a person's physical or mental condition. As of the Effective Date, Detailr does not extract faceprints, voiceprints, or other biometric identifier templates from Lucas consumer content. If we introduce biometric identification, we will first provide any separate notice and obtain any consent required by law.
Sources include the consumer, the consumer's device, another person who submits information, Participating Agencies, and the service providers that transmit or host the information.
Consumer Health Data Purposes and Recipients
We collect and use consumer health data only as reasonably necessary to provide a feature the consumer requests; deliver or support a public-safety tip; provide location-relevant alerts; route information to an appropriate recipient; maintain security and prevent misuse; address an emergency; comply with law; or for another purpose to which the consumer separately consents.
Depending on the feature and legal basis, the categories shared may include health facts contained in Tip Content, related media, selected or attached location, and necessary account, device, or submission metadata. Recipient categories are:
the Participating Agency selected by the consumer and other law-enforcement, government, emergency-response, prosecutorial, judicial, or safety recipients authorized under Sections 6 and 9;
processors supporting the requested Service, including Google or Firebase, Google Maps Platform, Apple and its push-notification service, and providers of hosting, communications, security, support, and diagnostics;
legal advisers, auditors, insurers, and transaction recipients where permitted by law; and
another recipient the consumer directs or separately authorizes.
Specific Detailr affiliates that receive consumer health data for their own purposes: none as of the Effective Date. Detailr does not sell consumer health data. A Participating Agency is a government entity and may independently process information under laws and policies that differ from those applicable to Detailr.
Where applicable law requires consent because collection or sharing is not necessary to provide a Service the consumer requested, we will request a clear opt-in before the collection or sharing. Where required, consent to share will be separate from consent to collect. We will not treat acceptance of general Terms or this Policy as consent where the law requires a separate choice.
Lucas does not implement a geofence around a healthcare facility for the purpose of identifying or tracking consumers seeking healthcare, collecting consumer health data from them, or sending messages or advertisements related to their health data or healthcare services.
Consumer Health Data Rights
Where applicable, a consumer may request confirmation of whether we collect, share, or sell consumer health data; access that data and a list of recipients; withdraw consent from future collection or sharing; and request deletion. Submit the request using Section 15. If deletion is required, we will notify processors and other recipients as required by law. Deletion from archived or backup systems may be delayed for the period permitted by law. Legal, safety, and agency-record exceptions may apply, and a request to Detailr does not control an independent government agency's record.
17 California Privacy Notice
This Section supplements the rest of the Policy for California residents. It applies only to the extent the California Consumer Privacy Act, as amended ("CCPA"), applies to Detailr and the relevant information.
California Categories Collected and Disclosed
During the preceding 12 months, Detailr has collected or may have collected the following CCPA categories when a consumer used the relevant feature:
The sources, purposes, recipient categories, and retention criteria for this information are described in Sections 2 through 13. We have disclosed each applicable category to service providers or contractors for the business purposes described in this Policy. We have not sold or shared Personal Information in the preceding 12 months. We do not have actual knowledge that we sell or share Personal Information of people under 16, and Lucas does not permit anyone under 18 to create or use an account.
California Sensitive Personal Information
We use and disclose Sensitive Personal Information only to provide the reasonably expected Service; verify and secure accounts; provide location and tip features you request; resist fraud and malicious activity; protect physical safety; maintain Service quality; and comply with law. As of the Effective Date, we do not use or disclose Sensitive Personal Information for purposes that require a "Limit the Use of My Sensitive Personal Information" link under the CCPA. We do not use precise location to infer sensitive characteristics for advertising or unrelated commercial purposes.
California Rights
Subject to applicable exceptions, California residents may request to know or access Personal Information; request deletion; request correction; and receive information about our collection, use, disclosure, sale, and sharing practices. California residents also have rights to opt out of sale or sharing and to limit certain uses of Sensitive Personal Information when a business engages in those practices. Detailr does not currently engage in practices that trigger those opt-out or limit rights.
You may exercise applicable rights using Section 15. We will not unlawfully discriminate against you for exercising a CCPA right. California's "Shine the Light" law permits certain requests concerning disclosure of Personal Information to third parties for their own direct-marketing purposes. Detailr does not disclose Lucas Personal Information to third parties for their own direct marketing.
18 Information About Minors
Lucas is not directed to children, and only people who are at least 18 years old may create or use an account. We do not knowingly collect Personal Information directly from a person under 18 through a Lucas consumer account. If we learn that an underage person created an account, we may disable the account and delete or otherwise handle the information as required by law and consistent with safety and legal obligations.
A lawful tip may contain information about a missing, endangered, victimized, suspected, or other minor. That information is handled as Tip Content for public-safety, legal, and agency purposes and is not treated as an account created by the minor. If you believe a minor has created an account or provided Personal Information directly in violation of this Policy, contact us.
19 Data Security
We use administrative, technical, and physical safeguards designed to protect Personal Information in light of its nature, sensitivity, volume, and use. Measures may include access controls, authentication, monitoring, logging, vendor controls, secure development and transmission practices, incident-response procedures, and personnel restrictions based on role and need.
No method of storage or transmission is completely secure. We cannot guarantee that unauthorized access, loss, misuse, alteration, or disclosure will never occur. You are responsible for using a strong and unique password, protecting access to your device, email, and telephone number, and promptly notifying us if you suspect compromise.
If a security incident affects Personal Information, we will investigate and provide notice to affected persons and authorities when required by applicable law.
20 United States Processing
Lucas is intended for use in the United States. We and our service providers may process information in the United States and in other jurisdictions where they operate. Those jurisdictions may have different privacy laws. Where required, we use safeguards appropriate to the transfer and processing.
Do not use Lucas outside the United States unless we expressly make it available there and provide any additional disclosures required for that location.
21 Changes to This Privacy Policy
We may update this Policy to reflect changes in Lucas, our practices, vendors, legal requirements, safety needs, or business operations. We will post the updated Policy and revise the Effective Date. For a material change, we will provide reasonable advance notice through the App, email, our website, or another appropriate channel unless the change must take effect sooner for safety, security, or legal reasons.
If applicable law requires consent for a new use or disclosure, we will request consent rather than treating continued use as consent. Prior versions may be requested using the contact information below.
22 Contact Us
Detailr Corp.
Lucas Privacy and Support
11040 Bollinger Canyon Road
Suite E, PMB 854
San Ramon, California 94582
United States
Telephone: 925-201-5156
Email: support@detailrcorp.com
For a privacy request, use the subject "Lucas Privacy Request." For an appeal, use the subject "Lucas Privacy Appeal." General questions or concerns about this Policy or Lucas privacy practices may also be sent to the contact information above.