Lucas + Sentinel / Contact
Talk with the team.
Questions about Lucas, Sentinel, availability or the published policies? Use the direct contact details below.
Detailr Corp · Published contact
support@detailrcorp.com925-201-5156Opens a Typeform inquiry form. Responses are collected in Detailr’s Typeform account.
Email opens your mail application. You can also use the inquiry form or telephone number.
Use the appropriate channel.
For an emergency, call 911. This business contact does not accept public safety reports or investigative evidence and is not a dispatch service.
Help us answer the question.
Include the product name and the question you want answered. For a technical issue, a brief description helps:
- Which page or feature were you using?
- What did you expect, and what happened?
- Which device, browser or app version was involved?
- Is the question about availability, account settings or an accessibility barrier?
Keep the first message limited to what is needed for the inquiry. Do not include passwords, sign-in codes or sensitive case attachments.
Find the relevant information.
Planning an evaluation
Review the product, people and operating responsibilities together.
Privacy and records
Understand permissions, visibility and the agency’s delivered copy.
App availability
Distinguish the resident product from the department application.
A clear route for each task.
Product support can help with the service and its public information. An agency’s reporting process handles incidents and evidence. A privacy or records question may concern Detailr’s consumer account, an agency-held record, or both. Identifying the task helps it reach the appropriate recipient.
If you are reporting an accessibility barrier, include the page address and what prevented you from completing the task. You do not need to disclose a diagnosis. If you are asking about app availability, you do not need to send account credentials or case material.
A department introduction can describe the current communication process, the intended audience and the requirement the team wants to examine. A resident inquiry can identify the platform and the availability or account question. These details are more useful at the start than sending a long account of an incident.
If a discussion needs an example, begin with fictional or otherwise approved material. A first conversation can establish the purpose, the appropriate participants and which supporting documents should be reviewed. There is no need to disclose confidential case information to arrange that conversation.
Response time is not guaranteed. For a time-sensitive public safety situation, use the responsible authority’s current instructions and emergency services when needed.